Frequently Asked Questions

Question : Do you deliver yourself or use any 3rd party courier company?
Answer : We deliver in more than 220 counties worldwide. In some countries we deliver through our own agents and in some countries we use our channel partners like DHL, FedEx, UPS or TNT to ensure you the fastest service.

Question : How many days you take for delivery?
Answer : It varies from country to country. Typically it takes 2-4 working days to get delivered worldwide.

Question : How many Hubs / Gateways you use for global deliveries?
Answer :
We simultaneously use Delhi, Singapore, Hong Kong and Dubai gateways for our global deliveries.

Question : Do you lose shipments?
Answer :
Any courier company be it a big or a small one can lose shipments. So do we. But it is a very very rare incident and it does not fall under any percentage.

Question : How do you compensate for lost shipments?
Answer :
Please see our standard terms and conditions of carriage.